Frequently Asked Questions

How long is the bike ride?

What if someone in my party doesn't want to ride a bike? Can they still go with us?

What time do we get picked up at our hotel?

  • Sunrise tour

  • Morning tour

  • Scenic Van Ride

When do we return to the hotel from the Morning tour?

When do we return to the hotel from the Sunrise tour?

What do I need to bring?

Are there any restrictions?

How Dangerous is this?

What kind of bike are we going to use?

What is included in the trip?

Can I drive to your base yard rather than hotel pickup?

Do you offer discounts?

What is a specialty tour?

Will we get to see the sunrise?

How steep is the bike ride?

What can I expect to see on this tour?

What if I have more questions?


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Q: How long is the bike ride?
A: The bicycle tour is approximately 28 miles long. It starts at the 6500' elevation and continues down to sea level. The total time spent on a bicycle is about 2 hours.



Q: What if someone in my party doesn't want to ride a bike? Can they still go with us?
A: Yes, we offer a scenic van tour for our guests that don't want to ride a bike. The van makes every stop the bikers do, so you will be able to stay together the whole time. At least 50% of your party should be cyclists.



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Q: When do we get picked up at our hotel?
A: The Sunrise tour pick up is approximately 2:00 AM depending on the season.
A: The Morning tour pick up is approximately 7:00 AM also depending on the season.
A: The Scenic Van Ride pick up is at the same time as the Sunrise or Morning tour with your friends./p>
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Q: When do we return to the hotel from the Morning tour?
A: You should arrive back to your hotel before 3:00 pm.



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Q: When do we return to the hotel from the Sunrise tour?
A: You should arrive back to your hotel before noon.



Q: What do I need to bring?
A: For the sunrise tour we suggest you layer your clothing with tee shirt and shorts as your bottom layer then long pants (jeans or sweats, but make sure they are comfortable and no bell bottoms), closed toed shoes, a sweatshirt, or jacket, a knit cap would be great, eye protection such as sunglasses or regular prescription glasses, sun screen, camera, layer your clothes as the temperature at the summit can be in the low 40's and the temperature at sea level can be close to 90 degrees in the summer. You should keep all your belongings in a day pack that will be stored in the van which is following at all times. We make photo stops and restroom stops as well, so you can always peel a few layers as we make our way down the mountain.



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Q: Are there any restrictions?
A: Yes, every rider must be a minimum age of 13 years old and a maximum age of 65 years old, Over 5' tall, NOT pregnant, weigh less than 250 lbs. and must have ridden a bicycle in the last 12 months.



Q: How Dangerous is this?
A: Riding a bicycle downhill is not without risk. Serious injury may occur and possibly death if you are involved in an accident. You should be in good physical condition and free from any medications that may cause drowsiness or inattentiveness, such as decongestants, Benadryl, motion sickness, medications, and or any medications for hypertension and/or stress. Remember serious medical help may be up to 2 hours away.
See Haleakala National Park study for the accident rates by bicycle companies, click here for the PDF file.



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Q: What kind of bike are we going to use?
A: Our bikes are all single speed "cruiser" bikes built by Worksman Bicycle Company. They all have special drum brakes and extra wide comfortable seats. Since 99% of this trip is downhill, there is no need for a multi-speed bicycle. You can view this bicycle: OUR CUSTOM BIKES.



Q: What is included in the trip?
A: Hotel pickup and return for the sunrise and morning trip, Coffee, and snacks at our baseyard, bike, Helmet, Windbreaker suit, Insulated gloves and a winter type jacket for your added safety and comfort are all included in the basic tour.



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Q: Can I drive to your base yard rather than hotel pickup?
A: Absolutely! If you are planning more activities following the bike ride, it is sometimes easier to drive into the base yard. We will give you easy to follow directions should you want to choose that option.



Q: Do you offer discounts?
A: Call us toll free 1-877-764-2453 to inquire about group discounts.



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Q: What is a specialty tour?
A: For our private charter tours, we try to provide special needs for our clients, in the past we have provided vegan meals, kosher meals, special hotel pick up times etc. We are a small family owned company and our number one goal is that you have the best trip possible. We will do whatever it takes to make that happen.



Q: Will we get to see the sunrise?
A: We can only guarantee that the sun will rise, actual viewing of the sunrise depends on a power much higher than ours. We are at Haleakala for sunrise and about 89% of the time the weather is clear and great for viewing incredible stars, planets, and a very special sunrise, however, we are a small island out in the middle of the Pacific and occasionally we have clouds, rain, and even snow at Haleakala.



Q: How steep is the bike ride?
A:The grade is about 5%, almost all of it downhill. You will be going from 10,028 ft to sea level in 38 miles.



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Q: What can I expect to see on this tour?
A: You will be leaving from Haleakala (House of the Sun) which is a dormant volcano with very little vegetation, however, the few plants that do grow at that elevation are very rare and protected, it is important that none of our guests bring foreign material into the park via our shoes etc.


As you travel down the mountain you will bike through pasture lands with incredible vistas of Maui below and other islands are visible off in the horizon. We pass through the cowboy town of Makawao, famous for its rodeo held each July. The trip takes us past pineapple fields, sugar cane and ends up in the quaint old style town of Paia, once the capital of Maui. We are on the public roadway the whole time and we have a well-trained guide in front and the tour is followed by the van behind whose driver communicates with the cruise leader, keeping him informed of traffic conditions and weather conditions coming up ahead. You can see pictures of the ride: BIKE DOWN A VOLCANO.


Our number one goal is for each of our guests to experience Maui in a very personal and special way. We want your trip to be a safe, memorable one. Our van is always available if for at any time a rider feels apprehensive or uncomfortable.



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Q: What if I have more questions?
A: Please feel free to contact us at 1-877-764-2453 or email us directly at info@cruiserphils.com.